Job Summary :

TQuanta Technologies is looking for an experienced ORMB Production Support Engineer to manage, troubleshoot, and maintain Oracle Revenue Management and Billing applications in a production environment. The ideal candidate will have strong hands-on experience in incident management, root cause analysis, batch monitoring, SQL troubleshooting, and application support.

Key Responsibilities :

- Provide L2/L3 production support for Oracle Revenue Management and Billing (ORMB).

- Monitor daily batch jobs, batch schedules, interfaces, and critical business processes.

- Investigate and resolve production incidents, application errors, billing issues, and data discrepancies.

- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring incidents.

- Troubleshoot SQL queries, database issues, application logs, and failed batch processes.

- Work with business users, development teams, infrastructure teams, and other support teams to resolve issues within agreed SLAs.

- Support incident, problem, and change management processes.

- Prepare incident reports, RCA documents, operational runbooks, and knowledge-base articles.

- Participate in production releases, deployments, and post-deployment validation.

Required Skills and Experience :

- 4 - 8 years of IT experience, with hands-on experience in ORMB application support.

- Strong knowledge of Oracle Revenue Management and Billing architecture and business processes.

- Experience with production incident management, troubleshooting, and root cause analysis.

- Strong SQL and PL/SQL skills.

- Experience with batch jobs, batch monitoring, application logs, and interface troubleshooting.

- Familiarity with Oracle Utilities Application Framework (OUAF) concepts.

- Understanding of billing, invoicing, financial transactions, and revenue management processes.

- Good communication, analytical, and stakeholder management skills.

Work Location : Mumbai, Maharashtra

Working Hours : 2:00 PM - 11:00 PM IST

Employment Type : Permanent, Full-time with TQuanta Technologies