Toddle is on a mission to help schools around the world deliver better learning. Founded by 2x founders who also operate a network of preschools and schools in India, the platform is described as "Figma for teaching" empowering teachers across curriculum planning, assessments, progress tracking, and family communication.

Role overview :

You will lead Toddle's Integrations function with a dual mandate : building integrations as a strategic business moat that drives school stickiness and retention, and ensuring world-class integration delivery and support managing a team of L1 Support Engineers.

Key responsibilities :

Build integrations as a competitive moat :

- Set up SISs, LTIs and other edtech platforms as strategic advantages. Identify highest-value integration opportunities by geography and school type. Work with Product, Sales, and Success to make integrations a key reason schools choose and stay with Toddle.

Own vendor and partner ecosystem :

- Build and maintain strong relationships with SIS and LTI vendors. Serve as Toddle's primary point of contact for integration partnerships. Position integrations as a strategic differentiator, not just an onboarding function.

Lead and develop the L1 Support team :

- Set direction, manage performance, support day-to-day problem-solving, and build a high-performing team culture for the Integrations support team.

Own integration delivery end-to-end :

- Oversee timelines, quality, and school experience across all active integration setups and Academic Year Rollovers.

Drive process improvement :

- Identify bottlenecks, build SOPs and playbooks, and lead initiatives to reduce average turnaround time and improve school experience.

Leverage AI and internal tooling :

- Evolve the team's use of AI-assisted tools and automation to increase efficiency without compromising quality.

Collaborate cross-functionally :

- Work closely with tech teams to align on integration priorities, flag systemic issues, and improve the integrations product.

Be technically hands-on :

- Work directly with API configurations, Postman, and Excel to investigate and resolve complex integration issues. Step in on hard escalations when the team needs support.

Track and report on function health :

- Own KPIs and SLAs for the integrations function, surface risks proactively, and keep leadership informed.

What we're looking for :

Experience : 3-5 years in technical operations, SaaS implementation, or program management

Strategic mindset :

- Able to think about integrations at a business strategy level formulate a point of view on where Toddle should play and why, translate that into a prioritised roadmap, and drive cross-functional teams around it.

Technical grounding (preferred, not required) :

- Familiarity with REST/Batch APIs, SIS platforms, and tools like Postman. Comfortable digging into data and debugging integration issues.

Comfort with data : Able to handle large datasets, perform audits, and build tools that help the team work faster.

Excellent communicator :

- Can navigate technical conversations with school IT directors and LTI/SIS partners, as well as conversations with internal teams.

Is this someone that looks like you?

- Experience : 35 years in technical operations, SaaS implementation, or program management

- Strategic Mindset : Able to think about integrations at the level of business strategy formulate a point of view on where Toddle should play and why (geos, tools), translate that into a prioritised roadmap, and drive cross-functional teams around it

- Technical grounding (preferred but optional) : Familiarity with REST/Batch APIs, SIS platforms, and tools like Postman; comfortable digging into data and debugging integration issues

- Comfort with data : Able to handle large datasets, perform audits, and build tools that help the team work faster

- Excellent communicator : Can navigate technical conversations with school IT directors, LTI/SIS partners as well as conversations with internal teams

- Loves solving complex, ambiguous problems with high ownership and a bias for action

We deeply value building the right culture at Toddle, and these are a few things that we look

for in each hire Coach-ability, Curiosity, Ownership, Hustle and Humility.