Thryve Digital - Technical Delivery Manager - Artificial Intelligence/Machine Learning

Role : AI-ML Delivery Manager.

Experience : 12+yrs.

Job location : Chennai/Hyderabad.

Mode of work : Hybrid.

Role Summary :

The AI Delivery Manager leads the AI team, contributing to technical strategy and decision-making. This role involves managing the day-to-day delivery of the AI/ML team, responsible for building, deploying, and maintaining robust, scalable, and efficient ML models.

Essential Responsibilities :

- Provide technical leadership and strategic direction for the AI team, aligning with overall company objectives.

- Lead and mentor a team of data engineers, MLOps engineers, and machine learning engineers to achieve project objectives and deliverables (development and deployment of ML models for AI use cases across the platform).

- Contribute to AI/ML architecture design and implementation.

- Collaborate with business, engineering, infrastructure, and data science teams to translate their needs or challenges into production-grade Artificial Intelligence and Machine Learning models for batch and real-time requirements.

- Serve as a primary point of contact for US & Thryve leaders, ensuring clear communication and aligning with project goals and objectives.

- Guide the AI/ML engineers with respect to business objectives, connecting the dots, and helping the team come up with optimal ML models based on use cases.

- Manage day-to-day operations, ensuring adherence to process, scope, quality, and timelines.

- Assume the role of an engagement coordinator between the Thryve India team and US counterparts (techno-functional).

- Highlight risks and concerns to the leadership team and work with multiple stakeholders to establish alignment, contingency, and/or mitigation plans as required.

- Proactively track delivery statuses and project progress, taking ownership of all deliverables from Thryve.

- Communicate effectively with team members, US stakeholders, and management.

- Stay up-to-date with the latest trends and advancements in AI and ML, and identify opportunities for the team to implement new models and technologies.

- Propose and implement best engineering and research practices for scaling ML-powered features, enabling fast iteration and efficient experimentation with novel features.

Required Skills and Qualifications :

- Bachelor's degree in engineering, computer science, or a related field.

- 12 to 15 years of total experience, with at least 2 years of experience leading/managing AI/ML projects, achieving clear & measurable business objectives.

- Strong understanding of US Health insurance with at least 3+ years of experience in the same.

- Experience and understanding of the entire MLOps pipeline, from data ingestion to production.

- Strong understanding of AI/ML concepts & algorithms, including supervised, unsupervised, and reinforcement learning, as well as MLOps.

- Proven ability to take successful, complex ideas from experimentation to production.

- Hands-on experience with Google Cloud Platform (GCP) or any public cloud platform.

- Excellent communication, presentation, and interpersonal skills.

- Proven experience in leading, motivating & inspiring teams to foster collaboration.

- Proficient in identifying, assessing, and calling out risks and mitigation plans to stakeholders.

- Experience in implementing process improvements and learning from past projects to enhance future performance.

- Ability to analyze external and internal processes and create strategies for service delivery optimization.

- Experience in working with diverse teams and stakeholders, understanding their needs and managing expectations.