Job Title : SmartComm Developer

Experience : 6+ Years

Location : Bangalore / HYD / Kochi

Employment Type : Full-time

Job Summary :

We are seeking an experienced SmartComm Developer with 6+ years of hands-on experience in SmartComm Platform to design, develop, and support customer communication solutions. The role involves building scalable, high-quality document generation solutions aligned with business and compliance requirements.

Key Responsibilities :

1. SmartComm :

- Design, develop, and maintain customer communication solutions using SmartComm.

- Develop and enhance templates, layouts, rules, scripts, and content libraries.

- Implement batch and real-time document generation solutions.

- Work with XML, XSLT, and data mapping for document composition.

2. Integration & Technical Design :

- Integrate SmartComm with upstream/downstream systems (CRM, Core systems, ECM, Archive).

- Develop solutions using SmartComm Designer, Design Manager, and Communications Server.

- Support document distribution via print, email, PDF, and digital channels.

- Ensure solutions meet performance, scalability, and security standards.

3. Maintenance & Support :

- Perform defect analysis, bug fixes, and performance tuning.

- Provide production support and handle incident resolution.

- Participate in root cause analysis and preventive improvements.

4. Collaboration & Stakeholder Management :

- Work closely with business analysts and stakeholders to understand communication requirements.

- Translate business requirements into technical designs.

- Support UAT and production releases.

- Provide technical guidance to junior developers.

Required Skills & Qualifications :

1. Technical Skills :

- 6+ years of experience in SmartComm/OpenText Exstream.

- Strong hands-on experience with : SmartComm/Exstream Designer & Design Manager, Control Center / Communications Server, XML, XSD, XSLT, and Scripting (JavaScript or Exstream scripting).

- Experience with document composition, batch processing, and real-time generation.

- Good understanding of print and digital communication workflows.

2. Tools & Platforms :

- Experience with version control tools (Git, SVN).

- Familiarity with Unix/Linux environments.

- Experience with CI/CD pipelines is a plus.

3. Domain & Soft Skills :

- Experience in Banking, Financial Services, Insurance (BFSI) is preferred.

- Strong analytical and problem-solving skills.

- Good communication and documentation skills.

- Ability to work independently and in a team-oriented environment.

- Experience working in Agile/Scrum environments.

- Individual role.

Nice to Have :

- OpenText certification in Exstream / SmartComm.

- Experience with regulatory and compliance-driven communications.

- Exposure to cloud environments (AWS/Azure).