We are seeking a highly skilled and experienced Network Voice Engineer with a strong focus on Cisco Webex collaboration platforms. The successful candidate will be responsible for the design, implementation, maintenance, and troubleshooting of our enterprise-level voice and video collaboration solutions, with a particular emphasis on Webex Calling, Webex Meetings, Webex Contact Center, and Webex Devices. This role requires deep technical expertise in VoIP protocols, network infrastructure, and a comprehensive understanding of the Webex ecosystem.

Key Responsibilities :

Webex Platform Management :

- Design, deploy, configure, and manage Cisco Webex Calling, Webex Meetings, Webex Contact Center, and Webex Devices (Desk Pros, Room Kits, etc.

- Administer and optimize Webex Control Hub, ensuring secure and efficient operation of all Webex services.

- Integrate Webex with other enterprise systems (e.g., Active Directory, CRM, contact center applications).

- Manage Webex user provisioning, licensing, and feature assignments.

Voice Network Infrastructure :

- Implement and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Expressway/VCS.

- Configure and troubleshoot VoIP gateways (MGCP, H.323, SIP).

- Ensure QoS (Quality of Service) is properly implemented and monitored across the voice network.

- Manage and optimize SIP trunks, dial plans, and call routing policies.

Troubleshooting and Support :

- Provide expert-level troubleshooting and resolution for complex voice and video collaboration issues, including call quality problems, connectivity issues, and feature malfunctions.

- Act as a Tier 2/3 escalation point for voice and Webex-related incidents.

- Utilize network analysis tools (e.g., Wireshark, packet sniffers) to diagnose and resolve issues.

- Document troubleshooting steps and create knowledge base articles.

Monitoring and Optimization :

- Monitor performance and availability of voice and Webex infrastructure.

- Proactively identify and address potential issues to minimize downtime.

- Implement best practices for security and performance optimization of Webex and voice systems.

Projects and Documentation :

- Lead or participate in voice and collaboration projects, from initial design to successful implementation.

- Create and maintain comprehensive documentation for network configurations, voice systems, and Webex platform architecture.

- Stay current with emerging technologies and best practices in voice and collaboration.

Collaboration :

- Work closely with network, security, and application teams to ensure seamless integration and operation of voice and collaboration services.

- Provide technical guidance and training to junior team members.

Qualifications :

Education : Bachelors degree in computer science, Information Technology, Telecommunications, or a related field (or equivalent practical experience).

Experience :

- 12+ years of experience in network voice engineering, with a strong focus on Cisco Unified Communications.

- Proven experience with Cisco Webex Calling, Webex Meetings, Webex Contact Center, and Webex Devices.

- Demonstrable experience managing Webex Control Hub and associated integrations.

Technical Skills :

- Expertise in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Expressway/VCS.

- Strong understanding of VoIP protocols (SIP, H.323, MGCP, RTP, SRTP).

- Proficiency in network routing and switching (Cisco preferred), including QoS implementation.

- Experience with network security concepts related to voice and collaboration.

- Familiarity with PowerShell scripting or other automation tools is a plus.

Certifications (Preferred but not required) :

- CCNP Collaboration (Cisco Certified Network Professional Collaboration)