The Silicon Partners Inc. - Delivery Head - SAP AMS Projects

Description :

The Delivery Head AMS is accountable for endtoend AMS delivery excellence across TSPs SAP customer. This role ensures operational stability, SLA compliance, customer satisfaction, and continuous innovation, while embedding COE-led automations, AI, and best practices into steadystate operations.

Key Responsibilities :

AMS Delivery & Governance :

- Own end-to-end delivery of SAP AMS engagements across ECC and S/4HANA landscapes (S/4HANA Public cloud, S/4HANA Private cloud)

- Work with remote/offshore/Onsite project managers

- Very strong in communication and customer facing and coordination within the team

- Would have managed at least 5+ AMS projects under his belt with 50 or more team size (not staffing project, SLA based projects)

- Preferable having at least 1 S/4HANA implementation E2E experience

- Understand customer pain areas, handle escalations, and attend steering committee meeting with customer.

- Establish and govern SLA/KPI frameworks, escalation models, and executive reporting

- Lead structured transition and KT programs for new AMS clients

Financial & Commercial Ownership :

- Own margin management, and cost optimization

- Drive outcome-based service models (Managed FP, Core+Flex, Hybrid)

- Support renewals, scope expansions, and value-based upsell opportunities

Customer & Stakeholder Leadership :

- Act as executive escalation point for AMS customers

- Lead QBRs, Steering Committees, and continuous improvement roadmaps

- Partner closely with customer IT and business leaders

People & Capability Leadership :

- Build and lead global AMS delivery teams (OnshoreNearshoreOffshore)

- Drive talent development, certifications, and succession planning

- Ensure high engagement, retention, and delivery maturity

Key Skills & Experience :

- 18+ years in SAP delivery with strong AMS leadership experience

- Deep understanding of ITIL, SAP AMS, and global delivery models

- Strong financial acumen and executive communication skills

- Experience embedding automation, RPA, and AI into AMS operations

Success Measures :

- SLA adherence & CSAT

- Margin improvement and renewal rate

- Reduction in reactive tickets through automation

- Executive trust and account growth