TekWissen - IT ServiceNow Developer IV

Overview :

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. The below client is a global software and cloud solutions provider that helps organizations buy, manage, and optimize their technology through both a marketplace and a comprehensive suite of services

Job Title : IT ServiceNow Developer IV

Location : Pune

Job Type : Full Time

Work Type : Onsite

Job Description :

- The Senior IT ServiceNow Developer (CRM) designs, develops, and maintains enterprise-grade ServiceNow CRM/CPQ solutions that enable lead-to-order and account management workflows.

- This role partners closely with Sales, Product, Finance, and IT to deliver scalable, integrated CRM capabilities spanning configuration, automation, integrations, and analytics.

- You will lead technical design, establish standards, mentor developers, and support testing, cutover, and post-go-live stabilization to ensure business success.

Key Responsibilities :

- Define and drive ServiceNow CRM/CPQ technology strategy at project and enterprise levels.

- Lead the development and enforcement of enterprise coding standards and best practices.

- Collaborate with IT leadership and business stakeholders on long-term technology initiatives and roadmaps.

- Evaluate, integrate, and scale new ServiceNow capabilities and adjacent technologies.

- Lead cross-functional teams through strategic planning and execution.

- Manage and lead large-scale CRM development initiatives from design through delivery.

- Provide technical leadership in solving complex CRM, integration, and data challenges.

- Lead configuration and customization of CRM/CPQ modules including Leads, Accounts, Contacts, Opportunities, Quotes, and Orders.

- Design and implement complex workflows, assignment rules, playbooks, UI policies, and field behaviors supporting sales and account processes.

- Integrate ServiceNow with external enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server.

- Own CRM data migration activities, including products, pricing, entities, and financial objects, ensuring data quality and reconciliation.

- Develop dashboards and analytics using ServiceNow Platform Analytics; define KPIs and operational reporting standards.

- Enable and optimize ServiceNow Mobile experiences, including forms, UI behavior, and offline use where applicable.

- Establish governance for ACLs, roles, groups, and record-level security across CRM entities.

- Drive DevOps and CI/CD practices for CRM releases using update sets, source control, and automated pipelines.

- Author technical designs and documentation; conduct code reviews and enforce architectural standards.

- Partner with business stakeholders to gather requirements, run solution demos, and iterate via Agile/Scrum delivery.

- Support UAT, cutover planning, go-live execution, and post-production stabilization.

- Design and implement proactive monitoring and automation to improve platform reliability.

- Lead continuous improvement initiatives across development and support processes.

- Mentor junior developers and contribute to platform roadmap, governance, and best practices.

What Were Looking For :

- Deep expertise in ServiceNow CRM/CPQ configuration, customization, and administration.

- Advanced JavaScript and Glide API skills, including business rules, client scripts, UI actions, and script includes.

- Strong integration experience using REST/SOAP APIs, IntegrationHub spokes, and MID Server.

- Experience supporting product catalogs, pricing workflows, and quote-to-order orchestration.

- Comprehensive understanding of ACLs, role-based access control, data privacy, and audit requirements.

- Hands-on experience with ServiceNow Platform Analytics, dashboards, and performance reporting.

- Proven experience with data migration techniques including import sets, transform maps, and reconciliation.

- Practical knowledge of ServiceNow DevOps and CI/CD practices including update sets, source control, and pipelines.

- Strong Agile/Scrum delivery experience, including backlog refinement and collaboration with Product Owners.

- Excellent communication and stakeholder engagement skills across business and IT leadership.

- Ability to lead design workshops and present solution options clearly and confidently.

- Bachelors degree in Computer Science, Information Systems, or related field, or equivalent experience.

- 6+ years of enterprise software development experience, with 5+ years focused on ServiceNow CRM/CPQ.

- Preferred certifications include ServiceNow CSA, CRMA, CIS (ITSM/Discovery/Event Management/CSM/CPQ), and CAD.

- ITIL Foundation or higher certification preferred.

Experience Required :

- Experience : 6-8 years

TekWissen Group is an equal opportunity employer supporting workforce diversity.