TechRAQ - Production Support Engineer

Summary :

We are seeking an experienced Production Support Engineer to support enterprise banking applications and platforms in a highly available, regulated production environment. The role is hands-on and operationally focused, requiring the ability to analyze, debug, and resolve issues in Azure App Services and cloud-hosted systems while coordinating effectively with engineering, infrastructure, and business teams.

The ideal candidate will be comfortable owning incidents from detection through resolution, driving long-term fixes, and contributing to continuous operational improvements.

Responsibilities :

Incident, Problem & Production Management :

- Provide L2/L3 production support for enterprise banking and financial applications.

- Own and manage production incidents endtoend, including triage, mitigation, resolution, and postincident review.

- Debug Azure App Services issues such as application crashes, performance degradation, configuration errors, deployment failures, and connectivity issues.

- Perform detailed root cause analysis (RCA) and drive permanent fixes in collaboration with development teams.

- Ensure incidents are handled within defined SLAs and communicated effectively to stakeholders.

Azure Application & Infrastructure Support :

- Troubleshoot and debug applications hosted on Azure App Services and Azure Virtual Machines.

- Analyze application logs, metrics, and telemetry using Azure monitoring tools.

- Support application deployments, configuration changes, and environment issues.

- Partner with infrastructure teams on scaling, patching, and availability improvements.

Batch, Messaging & Integration Support :

- Support AutoSys job scheduling in production, including dependency failures and reruns.

- Monitor and troubleshoot Confluent Kafka platforms (topics, consumers, producers, latency, offsets).

- Support APIs, integrations, and data flows across multiple enterprise systems.

Banking Domain & Compliance :

- Operate within banking and financial services environments, ensuring compliance with security, audit, and data governance standards.

- Support BCP and Disaster Recovery activities and participate in resilience testing.

Operational Excellence :

- Create and maintain runbooks, SOPs, and operational documentation.

- Identify recurring issues and recommend automation or process improvements.

- Participate in change management, release readiness reviews, and production deployments.

- Provide mentorship and guidance to junior support engineers.

Requirements :

- Bachelors degree in Computer Science, Engineering, Information Systems, or related field.

- 7+ years of experience in production support / application support roles.

- Strong hands-on experience debugging Azure App Services in production environments.

- Solid experience supporting applications on Azure Virtual Machines.

- Experience with incident, problem, and change management processes.

- Hands-on experience with AutoSys workload scheduling.

- Experience with Confluent Kafka or similar messaging platforms.