We are seeking an experienced and technically strong Technical Support Manager with deep expertise in PHP ecosystems, specifically Laravel and CodeIgniter, preferably within the Forex / trading technology domain.

The ideal candidate will act as a critical bridge between clients, support teams, and engineering, ensuring production stability, structured issue resolution, and smooth release coordination.

Key Responsibilities :

- Serve as the primary technical liaison for clients, understanding issues in depth and translating business concerns into actionable technical tasks.

- Lead troubleshooting, root-cause analysis, and advanced debugging across Laravel and CodeIgniter applications.

- Coordinate hotfixes, patches, deployments, and new feature releases in alignment with client expectations and SLAs.

- Manage production incidents, prioritize issues based on severity, and drive timely resolution.

- Guide and mentor developers on structured debugging practices, performance optimization, and code-level diagnostics.

- Maintain structured status reporting, release documentation, and communication updates for stakeholders.

- Work closely with DevOps teams on deployment pipelines, server environments, and performance monitoring.

- Ensure system stability, uptime, and continuous improvement of platform reliability.

Required Skills & Qualifications :

- Strong hands-on experience in PHP, Laravel, and CodeIgniter frameworks.

- Experience in Forex, trading platforms, brokerage systems, or financial technology is highly preferred.

- Proven expertise in debugging complex backend systems, database queries, APIs, and third-party integrations.

- Solid understanding of deployment processes, version control (Git), and production environments.

- Excellent communication, planning, and stakeholder management skills.

- Strong organizational ability with effective status tracking and escalation management.

The ideal candidate combines technical depth with leadership capability, ensuring seamless coordination between clients and engineering teams while maintaining high standards of delivery and system performance