About the Role :

We are looking for a customer-focused and technically skilled Technical Support Engineer to help developers successfully integrate and use our APIs and software products. You will act as the bridge between our engineering team and customers, troubleshooting issues, providing technical guidance, and ensuring a smooth developer experience. This role is ideal for someone who enjoys problem-solving, communicating technical concepts clearly, and working in a remote, collaborative environment.

Job Details :

Key Responsibilities :

- Support developers with API integrations and technical implementation questions

- Troubleshoot and resolve technical issues via tickets, chat, or calls

- Reproduce bugs and collaborate with engineering teams for fixes

- Provide clear documentation, guides, and knowledge base articles

- Monitor support requests and ensure timely resolution

- Assist customers with debugging code and understanding system behavior

- Gather feedback and communicate product improvements to internal teams

- Maintain high customer satisfaction through proactive support

Required Skills & Qualifications :

- 23 years of professional experience in technical support, developer support, or similar roles

- Relevant technical skills in modern programming languages, tools, and frameworks

- Basic understanding of APIs, REST services, and web technologies

- Ability to read and debug code (JavaScript, Python, or similar)

- Strong troubleshooting and analytical skills

- Experience working in remote, asynchronous teams

- Excellent written and verbal communication skills in English

- Ability to take ownership and deliver independently

Nice to Have :

- Experience supporting SaaS or developer-focused products

- Familiarity with API testing tools (Postman, Insomnia, etc.)

- Knowledge of cloud platforms (AWS/GCP/Azure)

- Experience with ticketing tools (Zendesk, Freshdesk, Jira, etc.)

- Technical documentation experience