Technical Support Engineer

Description :

Job Description :

- Provide expert technical support to users in utilizing and/or implementing Copilot Studio agents.

- Diagnose and resolve complex issues related to AI-powered chatbots, automation workflows, and applications.

- Manage support tickets, prioritize incidents, and document solutions in the knowledge base.

- Assist in the configuration and maintenance of chatbot solutions in Copilot Studio.

- Train end-users on Copilot Studio usage and promote their adoption.

- Ensure compliance with security standards and best practices in implementations.

Requirements :

- Bachelors degree in computer science, Information Technology, or a related field.

- 3+ years of experience in technical support and use of Copilot Studio, Power Apps, and Power

Automate.

- Good knowledge of Copilot Studio agents, Power Apps, and Power Automate.

- Proven experience in troubleshooting technical issues and providing user support.

- Ability to communicate technical solutions clearly and effectively to users of different levels.

- Experience integrating Copilot Studio Agents, Power Apps, and Power Automate with other

tools and systems.

- Knowledge of agile methodologies and support ticket management.

- Excellent communication skills and customer service orientation.