- 2-4 years' experience supporting internet systems, with co-dependencies on a wide range of geographically diverse partner systems

- Proficient in writing SQL queries (DDL, DML, DQL commands and stored procedures) and very good knowledge on MySQL and MSSQL databases.

- Good knowledge of Linux, Networking, and hands on experience in Jenkins for deployments.

- Hands on experience of Supporting Java Applications.

- Proficient understanding of different types of errors & exceptions in application generated logs. Analyzing logs, debugging and driving issues to closer.

- Hands on Experience in Splunk Enterprise.

- Should be able to write SPL queries, handle machine generated logs, and create and edit Splunk Alerts, Reports and Dashboards.

- Good knowledge of shell scripting, daily work automation through scripting and cron.

- Basic knowledge in MongoDB, Postman.

- Good knowledge of Microsoft Excel to do basic reconciliations.

- Coordinating with different teams and stakeholders for resolving the issues related to application and data reconciliations.

- Experience of using IT management software and tools (JIRA, Confluence).

- Good understanding of ITIL processes like Incident Management, Problem Management, Change Management concept.

- Excellent analytical and problem-solving skills.

- Open to learning new tools & technologies.

- Proven ability to take up customer facing role which involves multiple stakeholder management

- Excellent English - both written and verbal

- Bachelor's degree in engineering or similar from a reputable institution

- Passion to personally grow, and curiosity to continually learn and shape our international support team