Technical Support Engineer

Join a fast-growing Cybersecurity MDR Team! We're hiring Technical Support Engineers (L1) to support global clients on cutting-edge security solutions.

This is not a desktop support role we need experts in server-side troubleshooting.

Key Skills :

- Linux & Windows Server Administration.

- Virtual Machines, VMWare, VCD.

- Firewall Configurations.

- Network Troubleshooting (TCP/IP, VLAN, GRE).

- Exposure to Microsoft Sentinel / Azure / Defender logs.

- Knowledge of MDR technologies (advantage).

Role Highlights :

- Troubleshoot and support global clients on cybersecurity & MDR platforms.

- Manage incidents, monitor systems, and provide clear technical guidance.

- Participate in 24x7 support rotations.

- Work with advanced security tools in a high-growth environment.

Mandatory Technical Skills :

- Linux System Administration (RHEL / CentOS / Ubuntu).

- Windows Server Administration.

- Virtualization : VMWare (VM creation, management, VCD knowledge).

- Networking : TCP/IP, VLAN, Firewall configurations, basic troubleshooting.

- Security Tools : Exposure to Microsoft Sentinel / Azure / Defender logs.

- Incident Management : Ticketing tools (ServiceNow / JIRA / similar).

What Were Looking For :

- Ability to handle technical issues independently.

- Immediate joiners preferred.