Job Title : Technical Specialist - Network Support (L2)

Location : Thane,Mumbai

Shift : US Shift

Role Overview :

We are looking for a Technical Specialist to act as the primary point of contact for US-based clients, providing technical support and troubleshooting for network devices, services, and application issues.

The ideal candidate will have strong problem-solving skills and excellent communication abilities to ensure high customer satisfaction and minimal downtime.

Key Responsibilities :

- Configure and install network devices : routers, switches, firewalls, load balancers, VPN, QoS, IPSEC

- Monitor network performance, availability, latency, bandwidth, and utilization metrics

- Perform maintenance, upgrades, patches, firmware updates, and security configurations

- Provide Level-2 support for connectivity issues and troubleshoot to resolution

- Follow change management policies for infrastructure modifications

- Coordinate with IT teams and vendors during outages or escalations

- Support cloud networking : VNets, NSGs, VPN, Private DNS, ExpressRoute, firewalls

- Conduct testing, performance tuning, and reliability improvements

- Assist with remote site network setup and onboarding new locations

- Analyze network security posture and support remediation of vulnerabilities

Required Skills :

- Strong knowledge of networking concepts and protocols

- Experience with enterprise network infrastructure

- Hands-on troubleshooting and monitoring expertise

- Knowledge of cloud networking and security best practices

- Excellent communication and client-handling skills

Experience :- 3+ years