Role Summary:

The Microsoft Dynamics 365 Technical Specialist plays a key role in supporting and governing the organisation's Dynamics 365 ecosystem, including Dynamics 365 Finance & Operations, Power Platform, Azure integrations, and third-party ISV solutions.

The role is responsible for reviewing technical designs, developing solutions, validating partner-developed solutions, supporting discussions on integration architecture, managing code deployment processes, and ensuring adherence to development and governance standards. While maintaining strong technical knowledge of Dynamics 365 technologies, this position is not primarily focused on code development. Instead, the role acts as the technical point of contact between business teams, implementation partners, and support teams to ensure high-quality, scalable, and supportable solutions.

This position reports to the D365 Product Owner and is part of the ERP and Business Applications team, which supports global business operations.

Key Responsibilities:

D365 Technical Solution Support:

- Review and validate technical designs, customisations, integrations, and extensions proposed by implementation partners and vendors.

- Participate in solution discussions and provide recommendations aligned with Dynamics 365 best practices.

- Support the evaluation and implementation of business requirements within Dynamics 365 F&O.

- Ensure solutions are scalable, maintainable, and aligned with organisational standards.

Integration & Technical Architecture:

- Participate in the design and review of integrations between Dynamics 365 and external business applications.

- Collaborate with internal and external teams to define integration patterns and data flows.

- Support implementation of integrations leveraging Azure technologies such as Logic Apps, Azure Functions, Service Bus, and Data Factory.

- Assist in troubleshooting and resolving integration-related issues.

Code Review & Release Management:

- Review partner-developed code and technical deliverables before deployment to production environments.

- Ensure coding standards, design principles, security requirements, and documentation standards are followed.

- Support Azure DevOps, source control, build validation, and deployment processes.

- Coordinate with implementation partners and support teams to manage releases and environment deployments.

- Assist in maintaining and improving CI/CD and application lifecycle management processes.

Experience & Qualification:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- 5+ years of experience working with Microsoft Dynamics AX / Dynamics 365 Finance & Operations.

- Experience working as/with implementation partners or external development teams.

- Experience reviewing technical solutions, integrations, and customisations.

- Experience supporting ERP implementations, enhancements, and production support activities.

- Exposure to release management and deployment processes within enterprise applications.

- Strong understanding of Dynamics 365 F&O architecture.

- Strong analytical and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Ability to work effectively with business users, implementation partners, and technical teams.

- Strong organisational skills and attention to detail.

- Ability to manage multiple initiatives in a fast-paced environment.