Technical Specialist - Cash & Liquidity Domain

Role Summary :

The Technical Specialist Cash & Liquidity is responsible for the technical stability, configuration, optimisation, and support of enterprise Treasury Management Systems (TMS) such as Kyriba and related ERP-integrated cash platforms. The role focuses on delivering high-quality operational support (L1/L2), ensuring seamless system availability, implementing controlled configuration changes, analysing system behaviour, and contributing to continuous improvement across the Treasury technology landscape.

The specialist will work closely with treasury operations, IT infrastructure, enterprise integration teams, and third-party vendors to maintain a robust and secure environment supporting global liquidity, cash positioning, forecasting, payments, and banking connectivity functions.

1. Operational Support & Service Delivery :

- Provide Level 1 and Level 2 technical support for Treasury systems, ensuring timely resolution of incidents, requests, and system alerts.

- Monitor system health, job runs, interfaces, and integration pipelines to proactively identify performance or data quality issues.

- Diagnose and troubleshoot application, configuration, interface, and workflow failures using logs, monitoring tools, and data analysis.

- Collaborate with Service Desk, infrastructure teams, and product vendors to ensure coordinated problem resolution and service continuity.

- Maintain adherence to SLAs, operational KPIs, and compliance controls.

2. System Configuration, Administration & Maintenance :

- Execute approved configuration changes, parameter updates, and system settings aligned with Treasury operating models.

- Support system patching, module upgrades, hotfix implementation, and environment management activities.

- Maintain system integrity and security controls, including role-based access management (RBAC), audit trails, and compliance reviews.

- Validate data flows across connected systems such as ERPs, bank portals, APIs, SFTP channels, and middleware.

3. Change Delivery, Enhancements & Testing :

- Deliver small-to-medium system enhancements, configuration improvements, reporting updates, and workflow optimisation.

- Participate in full SDLC processes including requirements analysis, design validation, technical impact assessment, and deployment preparation.

- Perform unit testing, regression testing, and support user acceptance testing (UAT) cycles.

- Ensure all changes meet internal governance, change management, and risk management standards.

4. Documentation & Knowledge Management :

- Develop and maintain detailed technical documentation, including environment configuration, workflows, integration maps, and troubleshooting procedures.

- Capture lessons learned, recurring issues, workarounds, and best practices in a structured knowledge base.

- Support onboarding and upskilling of support analysts through structured documentation and guided learning materials.

5. Collaboration, Governance & Continuous Improvement :

- Work closely with the Service Owner and business stakeholders to identify optimisation opportunities, automation use cases, and platform improvement areas.

- Participate in root cause analysis (RCA), problem management, and trend analysis to eliminate recurring incidents.

- Stay updated on treasury technology trends, Kyriba platform updates, ERP integration enhancements, and industry best practices.

- Ensure alignment with ITIL processes, cybersecurity standards, and organisational governance policies.

- Hands-on experience working with Kyriba or similar Treasury Management Systems (FIS, GTreasury, Reval, Quantum, SAP Treasury, etc.).

- 3-5 years of experience supporting mission-critical enterprise systems in a technical operations or support engineering capacity.

- Strong understanding of system configuration, backend workflows, job scheduling, and troubleshooting methodologies.

- Experience with incident, problem, and change management frameworks (ITIL).

- Familiarity with ERP platforms (SAP, Oracle, Workday, Microsoft Dynamics) and bank connectivity interfaces.

- Ability to interpret logs, analyse system behaviour, and perform root cause analysis.

- Good understanding of SFTP, API integrations, file formats (XML, ISO20022, CSV), and secure data exchange.

- Strong documentation skills with the ability to create structured, user-friendly technical content.

- Excellent communication skills to interface with both technical teams and non-technical business users.

- Exposure to automation tools (PowerShell, Python, RPA, scripting frameworks).

- Experience working with integration platforms or middleware (Boomi, Mulesoft, Azure Integration, SnapLogic).

- Understanding of treasury processes such as cash positioning, liquidity forecasting, bank reconciliation, payments, and cash pooling.

- Experience in agile, hybrid, or transformation-focused delivery environments.

- Ability to work in global support models across multiple time zones.

- Bachelors degree in Information Technology, Computer Science, Engineering, or related discipline.

- 3-5 years of relevant technical experience supporting enterprise applications.

- Global or APAC regional experience is an advantage.

- ITIL certification is beneficial.