Job Description :

Job Title : Technical Project Manager.

- Strong affinity towards project planning with emphasis on Implementation.

- Ensure project implementations are within defined timeframe of completion with status updates to the client team and deliver web-based training/presentations covering training on new releases and product functionality to ensure successful and timely implementation for our clients.

- Work collaboratively with internal parties to administer the client side, meet/exceed productivity targets, accuracy with forecasting, customer satisfaction scores to ensure value add with our clients.

- Support Ongoing Customer Work and New Partner Implementations, services deployment in a SaaS environment.

- Working experience in Agile methodology.

- Mitigate conflict at the client management level.

- Manage software implementations from contract execution to post-production, to ensure successful completion on-time and within budget.

- Manage multiple projects across multiple teams.

- Communicate project status internally, to the project team, and externally with the customer and any other involved parties regularly.

- Assist with client work orders and estimates.

- Experience in managing multiple Software Maintenance Projects / Programs / Change Requests.

- Qualifications for implementation project manager.

- BE/MCA with 8+ years of Hands-on IT/Business Consulting Project/Program Management experience.

- Certified : PMP or PRINCE 2 Practitioner/ ITIL v4/ ServiceNow.

- Excellent Communication and Inter-personal skill .

- Possess leadership qualities and be able to work independently with minimum supervision.

- Effectively collaborate within a Matrix organization.

- Technical capability with site design, site configuration, configuration validation, technical troubleshooting, and data integration expertise.

- 5+ years of directly related to project management implementation work experience.

- Previous experience working directly with clients required.

- Previous experience working in CRM, ERP.

- Excellent knowledge of Microsoft Office suite.

- Experience working with project management tools (Microsoft Project, Smartsheet, etc.

Our Offerings for Employee Benefits :