Description :

Job Title : Project Manager (Software Delivery)

Experience : 4+ Years (flexible for strong candidates)

Location : Ahmedabad (Onsite)

Employment Type : Full-time

Role Summary :

We are looking for a proactive and execution-focused Project Manager to own end-to-end delivery of multiple software projects (Web/Mobile/ERP/Integrations).

This role will also act as first-level support (L1) for clients, ensuring issues/requests are handled professionally with clear ownership, structured tracking, and timely communication-reducing dependency on senior leadership for routine follow-ups.

Key Responsibilities :

- Own scope, timeline, milestones, and delivery commitments across projects.

- Create and maintain project plan (WBS), sprint plan, release roadmap, and dependency tracking.

- Run delivery cycle : daily standups, sprint planning, reviews, retros, weekly client calls.

- Translate requirements into clear user stories/tasks with acceptance criteria and sign-offs.

- Track progress in Jira/Zoho and drive closure with owners and due dates.

- Manage risks, changes (CR), blockers, and escalations with proactive mitigation plans.

- Ensure quality gates : UAT readiness, checklists, release notes, and post-release validation.

- Maintain delivery documentation : BRD/user stories, KT docs, deployment notes, handover docs.

- Act as the first point of contact (L1) for client queries, incidents, and requests.

- Coordinate with Dev/QA/DevOps (L2/L3) to resolve issues and communicate clear ETAs.

- Provide regular status updates until closure and confirm resolution with client/UAT.

- Ensure all support discussions are converted into actionable tasks with priority and ownership.

Must-Have Skills :

- Strong experience managing software projects end-to-end (Web/Mobile/API/Integrations).

- Technical understanding of APIs, DB, logs & deployments to support L1 incident.

- Excellent client communication and management.

- Ability to read logs, understand error messages, and support incident triage.

- Able to communicate effectively with developers and validate feasibility/estimates.

- Comfortable with Agile/Scrum and release management.

- Tools : Jira, Basecamp, Zoho, Excel/Google Sheets.

Good to Have :

- Prior experience working on/with Node.js, python, Laravel, React.js, UI/UX and QA Teams.

- Familiarity with SQL basics (queries, data checks), Postman, API testing.

- Exposure to deployments (Nginx, PM2, CI/CD) and environment management.

- Experience with integrations (payment gateways, WhatsApp APIs, webhooks).