As a Technical Program Director, you will be responsible for leading the delivery of complex enterprise website development projects, ensuring superior digital experiences, and managing a portfolio of high-profile accounts.

You will work closely with cross-functional teams including Customer Success, development, UX design, SEO, product management, and clients to ensure the successful execution of programs from concept through launch. Your role will also involve identifying opportunities for innovation, improving processes, and driving initiatives that align with both business and customer goals

Problem Areas We are looking to Solve :

- Delivering Digital solutions at scale without compromising on quality & Customer experience : As we grow rapidly, we need structured governance & quality frameworks that scale across geographies, teams, product and service lines while maintaining consistency and speed.

- Preventing quality gaps : Critical quality gaps impact customer trust and revenue. We need to proactively identify and mitigate risks before they reach our customers.

- Quality awareness gap : Quality is fragmented across teams with no unified standards, metrics, or accountability. We need a cultural shift where quality ownership permeates every level.

- Customer confidence and retention : Delivery issues directly impact churn and customer lifetime value. We need data-driven insights to demonstrate improvements and build customer confidence.

- The role involves leading large-scale digital programs, managing cross-functional teams across Engineering, Product, Customer Success, and Design, while driving operational excellence, scalability, automation, quality governance, and faster go-to-market delivery.

- Ideal candidates should have hands-on experience with CMS platforms like Sitecore, Drupal, Acquia, or WordPress, along with exposure to web technologies such as HTML, CSS, JavaScript, REST APIs, Selenium, Cypress, Playwright, and AI-driven QA practices.

- Strong background in Program Management, Stakeholder Management, SaaS/B2B environments, Digital Delivery, Test Automation, Team Leadership, Process Optimization, and Customer Retention is preferred.

- Suitable for candidates from Digital Experience Platforms (DXP), MarTech, SaaS, Product Engineering, or Enterprise Technology backgrounds who have scaled high-performing engineering and QA teams while managing enterprise clients and complex digital ecosystems.