We are hiring a Salesforce Field Service Lightning Tech Lead to own the design and delivery of Field Service solutions working directly with customers to understand their processes and translating them into scalable, well-architected FSL solutions.

Key Responsibilities :

- Run discovery sessions with customers to understand field operations and service workflows.

- Design and configure FSL : Service Appointments, Work Orders, Scheduling Policies, Optimization, Service Territories, Resource/Skill setup, Dispatcher Console.

- Build mobile flows for the Field Service mobile app (offline support, custom actions, Flow-based UI).

- Lead technical architecture across FSL, Service Cloud, and integrations (ERP, IoT, inventory).

- Guide and review the work of developers/consultants on the team.

- Present solutions and lead workshops with client stakeholders.

- Spot gaps between standard FSL capabilities and customer needs; recommend the right fix.

- Support pre-sales - estimation, proposals, technical presentations.

What You Bring :

- 6 - 8 years Salesforce experience, 4+ years in FSL implementations.

- Strong grasp of Scheduling & Optimization / RSO and complex scheduling policies.

- Hands-on with Service Cloud, Apex, LWC, Flow, and REST/SOAP integrations.

- Experience configuring the Field Service mobile app.

- Track record leading client conversations - requirements, process mapping, demos.

- Experience leading a small technical team.

- Strong communication and stakeholder management skills.

Nice to Have :

- Salesforce certifications : Field Service Consultant, Platform Developer I/II, Application Architect.

- Experience integrating FSL with IoT/asset management systems.

- Revenue Cloud/CPQ exposure.