Role Overview :

As a CRM and Power Platform Tech Lead, you will be at the forefront of designing, developing, and implementing innovative solutions leveraging Salesforce and the Microsoft Power Platform.

You'll collaborate closely with business stakeholders, product owners, and a talented team of developers to translate business requirements into robust, scalable, and user-friendly applications.

Your expertise will be instrumental in driving digital transformation initiatives, enhancing customer experiences, and optimizing business processes across the organization.

Key Responsibilities :

- Lead the design and architecture of CRM solutions using Salesforce Sales Cloud, Service Cloud, and other Salesforce products, ensuring alignment with business objectives and industry best practices.

- Develop and implement custom applications and workflows using the Microsoft Power Platform (Power Apps, Power Automate, Power BI), to automate processes and improve operational efficiency.

- Provide technical guidance and mentorship to a team of developers, fostering a culture of innovation, collaboration, and continuous improvement.

- Collaborate with business analysts and stakeholders to gather requirements, define user stories, and translate them into technical specifications.

- Manage and maintain the integration of CRM and Power Platform solutions with other enterprise systems, ensuring data integrity and seamless data flow.

- Oversee the development and execution of testing strategies, ensuring the quality and reliability of CRM and Power Platform solutions.

- Stay abreast of the latest advancements in Salesforce and Power Platform technologies, and proactively identify opportunities to leverage them to improve business outcomes.

- Contribute to the development of CRM and Power Platform governance policies and standards, ensuring compliance with security and regulatory requirements.

Required Skillset :

- Demonstrated ability to design and implement complex CRM solutions using Salesforce Sales Cloud, Service Cloud, and other Salesforce products.

- Proven expertise in developing custom applications and workflows using the Microsoft Power Platform (Power Apps, Power Automate, Power BI).

- Strong understanding of CRM principles, best practices, and industry trends.

- Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

- Ability to lead and mentor a team of developers, fostering a collaborative and high-performing environment.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Adaptable to work in a remote/hybrid environment, demonstrating strong self-management and communication skills.

- 8-11 years of relevant experience.