About Role :

Key Skills :

- Project Management

Roles & Responsibilities :

Key Responsibilities :

- Lead end-to-end implementation and delivery of software/technology products for enterprise customers.

- Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.

- Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.

- Act as the primary project/implementation point of contact for enterprise customers.

- Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.

- Manage project timelines, risks, dependencies, scope, and stakeholder expectations.

- Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.

- Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.

- Build and maintain strong, strategic, long-term relationships with enterprise customers.

- Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.

- Proactively identify risks and challenges and drive them to resolution.

Ideal Candidate :

- Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain.

- Mandatory Experience 1 : Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients.

- Mandatory Experience 2 : Must have direct experience leading end-to-end software/tech product/tech project delivery.

- Mandatory Experience 3 : Must have External / Client project implementation experience (Don't want internal project manager).

- Mandatory Experience 4 : Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

- Mandatory Experience 5 : Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

- Mandatory Core Skills : Strong communication, stakeholder management, and executive-level reporting capability.

- Mandatory Company : B2B SaaS Product companies.

- Mandatory Note 1 : Not looking for implementation engineer but someone who handles the implementation projects.

- Mandatory Education : Engineering graduate.