About the Role :

We're hiring a Technical Implementation Manager to own the end-to-end delivery of our software product for enterprise customers - from requirements gathering through UAT, deployment, and go-live. This is an ownership role: you'll be the accountable lead on every implementation, not a hands-on build engineer, working closely with Product, Engineering, and Support to keep delivery on track and enterprise stakeholders confident throughout.

Key Responsibilities :

- Lead end-to-end implementation and delivery of the product for enterprise customers.

- Own implementation projects from initial requirements gathering and planning through UAT, deployment, and go-live.

- Translate customer requirements into clear implementation plans, milestones, timelines, and deliverables.

- Act as the primary point of contact for enterprise customers throughout the implementation.

- Coordinate with Product, Engineering, Support, and other internal teams to resolve dependencies and blockers.

- Manage project timelines, risks, dependencies, scope, and stakeholder expectations.

- Run regular project reviews and deliver executive-level updates to customers and internal leadership.

- Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.

- Build and maintain strong, strategic, long-term relationships with enterprise customers.

- Ensure successful UAT, deployment, adoption, and smooth transition to post-go-live/customer success teams.

- Proactively identify risks and challenges and drive them to resolution.

Requirements :

- 4+ years as a Technical Implementation Manager, SaaS Implementation Manager, or Technical Project Implementation Manager, with at least the recent 2+ years at a B2B SaaS company serving enterprise clients.

- Direct experience leading end-to-end software/tech product or project delivery.

- External/client-facing implementation experience - this is not an internal project manager role.

- Experience coordinating with Product, Engineering, and Support teams to drive successful customer go-lives.

- Comfortable engaging and presenting to C-level executives, Directors, VPs, and other enterprise decision-makers, with a track record of building strategic long-term relationships.

- Strong communication, stakeholder management, and executive-level reporting skills.

- Background at a B2B SaaS product company (not a services/consulting-only background).

- Must currently be the accountable owner of implementation projects in your present or most recent role - primary client point of contact, owner of the project plan and go-live - not a hands-on implementation specialist executing the build.

- Engineering graduate.

Please Note :

- We have 5 open positions : 1 for Pune, and 4 for Bangalore/Gurgaon.

- Candidates who have worked at or are currently working at Sprinklr will not be considered for this role.