- Requirements Gathering : Partner with stakeholders to gather and document comprehensive business requirements, encompassing functionality, data, UI/UX, and reporting needs.

- Process Improvement : Evaluate current platform capabilities, processes, and workflows to pinpoint opportunities for streamlining, automation, and efficiency enhancements.

- Reporting and Documentation : Develop and maintain detailed documentation, including functional specifications, use cases, business process diagrams and reports

- Decision making and strategic planning : Perform data analysis to support decision-making and strategic planning.

- User Experience (UX) Analysis : Collaborate with UX designers, business stakeholders, and platform users to optimize the user experience, ensuring usability and intuitiveness.

- Quality Assurance : Participate actively in testing and quality assurance activities to validate new features and changes, ensuring they meet requirements and are defect-free. Monitor and evaluate the effectiveness of implemented solutions and recommend further enhancements.

- Stakeholder Communication : Effectively communicate project progress, findings, and recommendations to both technical and non-technical stakeholders.

- Technical Analysis : Analyze current platform performance, identify technical KPIs, and develop improvement roadmaps.

- Project Management : Support project planning, task tracking, and resource coordination activities.