Role : Technical Architect (CRM / Microsoft Dynamics 365 CE)

Role Summary :

We are looking for an experienced Technical Architect - Front Office to lead solution architecture, technical strategy, and delivery for CRM and customer-facing systems, primarily using Microsoft Dynamics 365 CE and the Power Platform. The role involves building scalable CRM solutions aligned with enterprise architecture standards and business goals.

Key Responsibilities :

- Lead architecture and design for Front Office systems (Dynamics 365 CE / CRM)

- Define architecture principles, technical standards, and reusable patterns

- Drive solution delivery across integrations, customizations, and enhancements

- Work closely with business users and product owners to translate requirements into scalable solutions

- Ensure performance, security, scalability, and compliance standards are met

- Guide teams on development best practices, code reviews, and technical troubleshooting

- Support estimation, POCs, technical roadmap planning, and deployment strategy

Our Expectations for the Role (Mandatory) :

- Strong proficiency in JavaScript, especially in Dynamics 365 CE context

- Expertise in Plugins, C#, Actions, Custom Workflows

- Strong knowledge of Power Automate, system Customization, and Sales Process Flow,Optimization(Mandatory)

- Above-average knowledge of Canvas Apps is acceptable

Good-to-Have Skills :

- PCF Controls

- Azure Functions

- Power Pages

- Power BI

Qualifications :

- Bachelor's/Master's degree in Computer Science / IT / Engineering or equivalent

- 7+ years in solution architecture or technical leadership roles

- Strong Dynamics 365 CE hands-on expertise and strong understanding of customer journey processes

- Experience in enterprise integrations (API, middleware, data exchange)

- Good stakeholder management and communication skills