TECEZE - Support Specialist - IT Operations

We are seeking a highly skilled and experienced Deskside Support Specialist to provide advanced on-site technical support for desktops, laptops, peripherals, and enterprise applications.

The ideal candidate will have over 5 years of experience delivering hands-on IT support in a corporate environment, ensuring optimal performance, minimal downtime, and excellent user satisfaction.

Key Responsibilities :

- Provide onsite technical assistance for desktops, laptops, printers, mobile devices, and peripherals.

- Troubleshoot and resolve hardware, software, OS, and connectivity issues efficiently.

- Support Microsoft Windows/Mac OS, Office 365, VPN, and other enterprise tools.

- Install, configure, and maintain IT hardware (monitors, docking stations, printers, etc.

- Perform regular maintenance, system updates, and asset lifecycle management.

- Track hardware inventory and coordinate replacements/upgrades.

- Support basic LAN/WAN/Wi-Fi troubleshooting, IP addressing, and network access issues.

- Work with network and server teams for escalation and coordination when needed.

- Assist in enforcing IT security protocols, including endpoint protection, MFA, and encryption.

- Manage Active Directory accounts, email provisioning, password resets, and access rights.

- Maintain accurate logs and documentation using ITSM or ticketing tools (ServiceNow, Jira, etc.

- Create and update knowledge base articles, user guides, and standard operating procedures.

- Ensure compliance with internal IT policies and SLAs.

Required Skills & Qualifications :

- Minimum 5 years of experience in deskside or IT support roles in a corporate environment.

- Expertise in Windows 10/11, MS Office 365, Outlook, VPN clients, and remote access tools.

- Proficient with hardware troubleshooting, device imaging, and peripheral setup.

- Hands-on experience with Active Directory, group policies, and IT security tools.

- Knowledge of ITIL practices and experience working within ticketing systems.

- Strong interpersonal, customer service, and communication skills.

- Ability to handle multiple issues in a fast-paced environment with minimal supervision.

Preferred Certifications :

- CompTIA A+ / Network+ / Security+

- Microsoft Certified: Modern Desktop Administrator Associate

- ITIL Foundation Certification

- Apple Certified Support Professional