TECEZE - Cisco SDWAN Engineer

Title : Cisco SD WAN Engineer Network Engineer

Location : Pune, Bangalore, Noida

Mode : Work from office

Notice : Immediate 15 days

Job Description :

The L2 Cisco SD-WAN Engineer is responsible for providing Tier 2 support for enterprise network operations, focusing on Cisco SD-WAN technologies. This role involves troubleshooting complex network issues, implementing quick fixes, and coordinating with field technicians and higher-tier support teams to ensure optimal network performance and service continuity.

Key Responsibilities :

- Troubleshoot and resolve multi-domain, high-impact network incidents escalated from Tier 1.

- Implement temporary solutions and workarounds to restore services promptly.

- Coordinate with field technicians for incident resolution and change implementations.

- Conduct post-deployment testing and verification of network changes.

- Escalate unresolved issues to L3 or OEMs when necessary.

- Perform root cause analysis and publish detailed reports with improvement recommendations.

- Execute change management activities, including planning, implementation, and validation.

- Act as a technical point of contact for customers during incident and change processes.

- Support in deploying new devices.

Required Skills & Qualifications :

- 5- 8 years of experience in enterprise network support, preferably in L2 roles.

- Strong hands-on experience with Cisco SD-WAN (Viptela), LAN/WAN technologies.

- Proficiency in routing protocols : EIGRP, OSPF, BGP, MPLS.

- Familiarity with CoS, QoS, VRF, VLANs, and VPNs.

- Knowledge of Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE is a plus.

- Certifications : CCNA R&S (mandatory), CCNP R&S (preferred).

- Strong analytical and troubleshooting skills.

- Excellent communication and interpersonal skills.

- Proficiency in MS Office for reporting and documentation.