Key Responsibilities :

- Gather, analyze, and document business and system requirements for Pega applications and workflow solutions.

- Conduct requirement workshops and discussions with business stakeholders and technical teams.

- Understand existing business processes and identify opportunities for process improvement and automation using Pega.

- Translate business requirements into detailed functional specifications, user stories, use cases, and acceptance criteria.

- Create and maintain BRDs, FRDs, process flows, user stories, and functional documentation.

- Work closely with Pega developers and architects to ensure requirements are technically feasible and correctly implemented.

- Understand and document Pega Case Management, workflows, business rules, data models, and integrations.

- Review functional designs and provide clarification to development and QA teams throughout the SDLC.

- Collaborate with QA teams to define test scenarios and validate that delivered functionality meets business requirements.

- Support UAT, including test planning, execution, issue clarification, and defect resolution.

- Analyze production issues and coordinate with technical teams to identify appropriate solutions.

- Manage requirement changes, dependencies, risks, and stakeholder expectations.

- Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.

- Act as a key communication bridge between business stakeholders and the Pega technical team.

Required Skills :

- 5+ years of experience as a Business Analyst / System Analyst.

- Strong hands-on experience working on Pega / Pega BPM projects.

- Good understanding of Pega Platform, Case Management, workflows, business rules, and application functionality.

- Strong experience in requirements gathering, analysis, and documentation.

- Experience creating BRDs, FRDs, user stories, use cases, process flows, and acceptance criteria.

- Strong understanding of SDLC and Agile/Scrum methodologies.

- Ability to translate business requirements into clear functional requirements for Pega development teams.

- Understanding of APIs, system integrations, databases, and enterprise applications.

- Experience working with Pega developers, architects, QA teams, and business stakeholders.

- Strong UAT and defect-management experience.

- Excellent communication, analytical, documentation, and stakeholder-management skills.