Job title : System Analyst

Location : Mumbai

Role Details :

- Setting up and customizing helix modules (IPC, SR and KB) to align with business processes.

- Defining and designing automated workflows, approval processes and escalation rules within the helix system.

- Issue debugging and fixing of BMC Helix ITSM.

- Ability to build DWPCAT workflow.

- Integration of remedy with different applications.

- Preparing BO (Business Objects - Reporting tool) Daily, Weekly, Monthly Reports.

- Having knowledge of spoon job.

Overall Job Description :

- Customization of various applications in Helix PWA.

- Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, DWP, SLM and CMDB.

- Integrating helix with other system like ticketing tools, asset management system and monitoring platform.

- Customisation of Helix/remedy forms, Developing workflows, escalations, filters.

- Customization of remedy ARS and ITSM as per customer needs.

Education and Work Experience Requirements :

Education :

- Graduation : Any Degree.

- BMC remedy certified associate.

Work Experience :

- Need Skilled resource for ITSM Tool (BMC Helix) with 8- 12 years of experience.

- Experience with database queries.

Any Specific requirements :

- Extensive knowledge of Helix/Remedy's ITSM modules (IPC), including Service Request Management, DWP Catalogue and Asset Management.

- Should have extensive experience working with BMC Developer Studio.

- Should have in depth knowledge on BMC Helix Discovery module.

- Should have experience on configuring Hardware Asset management and Software asset management.

- Strong understanding of BMC Helix SaaS multi tenancy platform.