Job overview : Executive Voice is responsible for consulting, analysis, and implementation support for Collaboration Project. Handle multiple projects, can manage team of engineers. An individual implement & guide engineers during projects.

Primary Responsibilities and Activities :

- He/She should have worked in Tele presence & Video Conferencing Technologies and solutions.

- Responsible for designing of IPT solutions from pre sales & post sales perspective.

- Need to Handle escalations from Voice implementation Team.

- Designing Bill of Material for IPT based on the requirement of the customer.

- Preparing Low Level & High Level Document for the implementations.

- Implementation of Cisco Unified Communication Manager 8.5 Cluster on UCS Server

- Implementation of Cisco Unity Connection 8.5 on UCS Server.

- Implementation of Cisco Unified Communication Manager 7.1

- Integration of Cisco IP contact Center Express with CUCM.

- Implementation of Cisco Unified Communication Manager Express.

- Implementation of Cisco Unity Express

- Implementation of Voice Gateways

- Configuration of 6900, 7900, 9900 Series IP Phones

- Implementation of Tandberg and Polycom Video Endpoints.

- Implemented Cisco Routers and Switches

Preferred knowledge and skill set :

- WAN and LAN, QoS

- Excellent client management/resolution, problem solving, debugging/troubleshooting skills

- Excellent oral, written & presentation communications skills

- CCVP / CCIE or Higher Cisco Certification or any other CISCO certification would be an advantage.

Required Expertise on following Technology :

- Cisco call manager (current and past versions).

- Strong expertise in Cisco Unified Communications (CUCM current and legacy versions)

- Hands-on experience with Cisco Unity Connection / Unity Express

- Experience with Cisco Unified Contact Center Express (UCCX)

- Implementation and troubleshooting of Cisco Voice Gateways (ISR / VG Series)

- Knowledge of SIP, H.323, MGCP, SCCP protocols

- Experience with UCS Server deployments for collaboration solutions

- Configuration and support of Cisco IP Phones (6900, 7900, 8800, 9900 Series)

- Experience with Video Conferencing & Telepresence solutions (Cisco, Polycom, Tandberg)

- Strong understanding of VoIP architecture and dial plan design

- Knowledge of QoS implementation for voice traffic

- Hands-on exposure to LAN/WAN technologies

- Basic understanding of network security for voice solutions

- Familiarity with Cisco routers and switches configuration

- Ability to create and interpret High-Level Design (HLD) & Low-Level Design (LLD) documents

- Experience in BOM preparation and solution sizing

- Troubleshooting and escalation handling for enterprise voice environments.