Syndigo - Senior Technical Program Manager - SaaS Domain

About the Company :

Syndigo is a global technology-driven organization focused on delivering high-quality, scalable solutions to meet diverse client and business needs. Our mission is to streamline digital product content management and deliver trusted data through advanced technology platforms. As part of our growing team, you will play a pivotal role in driving technical excellence and operational efficiency across the technology organization.

Role Overview :

We are seeking a highly skilled and experienced Senior Technical Program Manager to lead and execute technology-centric programs across the Syndigo Technology Group. This individual will be responsible for managing end-to-end technical program lifecycles, driving SDLC and engineering process excellence, and ensuring the successful rollout of major infrastructure, platform, and software initiatives.

This is not a traditional project management roleit requires deep technical acumen, systems thinking, cross-functional leadership, and ownership of technology-driven transformation efforts.

Key Responsibilities :

1. Program Governance and Execution :

- Define, plan, and execute strategic technical programs including platform migrations, cloud transitions, infrastructure upgrades, and internal systems evolution.

- Create program charters, work breakdown structures, dependency matrices, and timelines.

- Own technical program tracking, risk mitigation, status communication, and cross-team coordination.

2. SDLC Governance and Process Optimization :

- Establish and scale standardized SDLC frameworks, engineering best practices, and quality gates across technology teams.

- Drive initiatives around CI/CD, software release governance, peer review automation, and post-deployment analysis.

- Track delivery metrics, engineering KPIs, and overall development efficiency.

3. Cross-Functional Technical Leadership :

- Collaborate with Engineering, QA, Architecture, DevOps, CloudOps, IT/Infrastructure, InfoSec, and Product teams to ensure alignment across technical programs.

- Lead and facilitate technical working groups and steering committees for program governance.

- Represent technology in cross-departmental strategy and operations initiatives.

4. Engineering Tooling and Administration :

- Administer Jira projects, workflows, and Confluence spaces including permissions, configurations, and process automations.

- Define taxonomy, structure, and governance rules for documentation and ticketing systems.

- Support adoption of developer productivity platforms like Jellyfish, DX, LinearB (optional but preferred).

5. Operational Excellence :

- Identify and implement improvements to engineering workflows, collaboration frameworks, and feedback loops.

- Build and maintain a technology intranet site, manage internal documentation and training programs.

- Assist in coordinating and preparing for technology audits, compliance reviews, and reporting obligations.

6. Global Coordination :

- Work effectively across global development teams spanning the US, India, and other geographies.

- Provide operational overlap with US Central Time Zone (availability till at least 10 AM CST).

Required Technical Skills & Experience :

Program Management :

- 5+ years leading large-scale technical programs (e.g., cloud migration, SaaS platform rollout, IT audits).

- 5+ years experience in project management, SDLC lifecycle delivery, and governance practices.

Software Development Lifecycle (SDLC) :

- Strong experience driving Agile, Scrum, and Kanban implementations at scale.

- Deep understanding of CI/CD pipelines, release management, defect triaging, and backlog grooming.

Tools & Platforms :

- Proficiency in Jira, Confluence, and SharePoint (admin-level experience preferred).

- Familiarity with DevOps tools, engineering dashboards, and program analytics tools.

Process and Compliance :

- Experience supporting or leading technical audits, SOX, or ISO compliance from an engineering standpoint.

- Ability to identify gaps in process, establish remediation plans, and deliver audit-ready documentation.

Collaboration & Communication :

- Proven success working cross-functionally with Engineering, Product, QA, Architecture, DevOps, and Security.

- Excellent skills in documentation, stakeholder communication, executive presentations, and status reporting.

Other Desirable Skills :

- Exposure to developer productivity tools like Jellyfish, DX, LinearB.

- Understanding of microservices, APIs, cloud-native architectures (AWS preferred).

- Experience working in SaaS-based product companies or digital platform environments.

Qualifications :

- Bachelor's degree in Computer Science, Engineering, or related technical field (Masters degree is a plus).

- Certifications such as PMP, Scrum Master, or SAFe Program Consultant (SPC) are preferred but not mandatory.

- Strong organizational, analytical, and strategic thinking skills.