Job role : Support specialist

Welcome to Mastech Digital, a leading digital first company that empowers global corporations through innovative digital transformation services. Mastech Digital (NYSE American : MHH) is a leading provider of Digital Transformation services with Data driven Innovation. We offer Technical staffing services, H1B sponsorship, Day 1 green card filings with our pre-approved groups.

About Mastech Digital Inc : https ://www.mastechdigital.com/

Job Title : Support Specialist Horizon VDI

Location : Remote (India Offshore)

Key Responsibilities :

- Provide Level 13 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents

- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration

- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

- Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations

- Perform root cause analysis for recurring issues and implement permanent fixes

- Maintain user entitlement mappings and access to appropriate VDI pools

- Monitor system health and generate reports on performance, usage, and capacity

- Test and implement updates, patches, and version upgrades to Horizon components and base images

- Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues

- Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase

- Coordinate UAT testing for new images or configurations with business stakeholders

- Participate in change management and implementation planning for VDI-related initiatives

- Support onboarding and training for new users accessing the VDI environment

Qualifications Education :

Associate or bachelors degree in computer science, Information Technology, or a related field.

Preferred Certification(s) : VMware Certified Professional Desktop and Mobility (VCP-DTM).

Required Experience :

- 2+ years in IT support roles with at least 1 year supporting VDI environments

- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent

- Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies

- Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience :

- 3+ years supporting end-user computing or VDI in enterprise environments

- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates

- Familiarity with application packaging and troubleshooting app behavior in virtual environments

- Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools

- Working knowledge of FSLogix, profile redirection, and user data management

- Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools

- Familiarity with Jira or similar ticketing and ITSM platforms

- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI

- Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)

- Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable