This Auth0 Support Analyst will work within a DevOps operating model, supporting CI/CD pipelines, infrastructure as code, observability, and secure integrations with third party services such as Okta Auth0, Akamai EDGE, Azure, Telesign, Duo Circle, social IDP, and 67+ customer applications (web app, single page apps, native apps, and M2M).

Required Skills and Experience :

- Okta Auth0 & Customer Identity Management

- Has obtained Okta's Auth0 Developer Certification and extensive experience supporting customers in Auth0

- Experience working with Okta environments both in public and private cloud setups.

- Troubleshooting skills, incident management, strong communication for user support.

DevOps :

- Experience working in a global support team with a hybrid makeup (managing and triaging across a diverse team composes of staff, vendors, and functional groups).

- Experienced working with Service Now and in ITIL processes.

- Proven experience implementing DevOps practices using GitHub and GitHub Actions.

- Experience setting up and implementing zero down time upgrades or changes.

- Experience managing application deployments across sandbox, Dev, UAT, and production environments.

- Understanding of release packaging, versioning, rollback strategies, and change control in regulated enterprise environments.

- Front End Application Development and UI/X within Auth0

- Proficient in Node.js application development for backend services.

- Working knowledge of JavaScript, HTML, and frontend customization.

- General understanding of Java based frameworks used in enterprise environments

- Maintaining custom UI within the Advanced Custom Universal Login (ACUL) in Auth0.

- Maintaining custom UI on top of the Universal Login (UL) screens within Auth0. Ensuring regression after major or minor releases.

- Ability to apply Shell branding and accessibility standards to customer facing UI components.

- Apply custom branding outside of the standard Shell branding.

- Can configure with desired look and feel (color pallet, text, font, logo) within the out of box Universal Login.

- Experience implementing a new release requiring SDK

- Migration Experience

- Has experience migrating customers onto Auth0, replicating application setups and configuring them.

- Validating requirements with central and business focal points

- Worked with large scale global customers migrating from a legacy Customer Identity and Access Management (CIAM) platform onto Auth0

- Identity & SCIM Integration

- Deep understanding of SCIM 2.0 and Identity Lifecycle Management, including:

- User creation, updates, de provisioning, and re-activation

- Group and entitlement synchronization

- Experience integrating SCIM with CIPM 4.0 and downstream applications.

- Hands on experience with Auth0 database connections, identity provisioning, and de provisioning flows.

- Strong REST API development skills:

- Request/response validation

- Schema enforcement

- Error handling and retry patterns