Job Description :

We are looking for an experienced Retail & Corporate Banking Operations SME to serve as the critical bridge between business operations stakeholders, technical program teams, and vendors participating in a Temenos T24 / Transact core banking transformation program.

The role will focus on functional areas covering Retail & Corporate Banking Operations, including accounts, deposits, financing and payments, with strong expertise in Islamic Banking, Islamic AA and Temenos Payment Hub (TPH).

Key Responsibilities :

Requirements Management :

- Participate in workshops with business users to gather and understand business requirements.

- Translate business requirements into clear functional specifications for vendors and technical teams.

- Prepare and maintain Business Requirement Documents (BRDs).

- Review Functional Specification Documents (FSDs) prepared by vendors.

- Present documentation to business users and facilitate sign-off from all impacted banking functions.

- Validate change requests against the approved program scope and objectives to prevent scope creep.

Vendor Liaison & Evaluation :

- Perform gap analysis between out-of-the-box Temenos Transact capabilities and bank requirements.

- Act as the key functional point of contact for vendor queries and clarifications.

- Review and validate vendor deliverables against agreed business requirements and business logic.

- Challenge inappropriate change requests by referring to approved and signed-off requirements.

Target Operating Model (TOM) :

- Coordinate with business stakeholders across various banking functions to define future-state processes.

- Document To-Be workflows and operating processes.

- Align banking operations with the architecture and capabilities of the new Temenos modules.

- Define system validation rules, business rules and accounting requirements.

Data Migration Support:

- Support mapping of legacy T24/Transact module data to the new Temenos modules.

- Define business rules for data cleansing, validation and migration.

- Coordinate with relevant bank departments to ensure data quality and migration readiness.

- Support reconciliation activities and verify financial balances after migration.

Testing & Quality Assurance:

- Support the test vendor in preparing functional test scenarios and test cases.

- Review test outcomes and coordinate test-case validation with business users.

- Lead business users through UAT and day-in-the-life testing cycles.

- Participate in defect triage and resolution discussions.

- Validate defects against approved BRDs and functional requirements.

- Negotiate practical operational workarounds with business users where vendor fixes may impact go-live timelines.

- Support overall testing readiness and business acceptance.

Change Management & Training :

- Assess the impact of system and process changes on branch and back-office operations.

- Develop and review user manuals, FAQs and Standard Operating Procedures (SOPs).

- Support preparation and validation of training materials.

- Participate in vendor Train-the-Trainer sessions.

- Provide functional expertise and guidance to business users during the transition.

Required Experience :

- 710+ years of proven experience in large-scale Temenos T24 / Transact core banking transformation or modernization programs.

- Experience working as a client-facing Business Analyst / Functional SME.

- 710 years of Middle East banking experience, particularly in Retail & Corporate Islamic Banking Operations.

- Strong functional knowledge of: Retail Banking, Corporate Banking, Accounts, Deposits, Financing, Payments.

- Banking Operations.

- Strong hands-on experience with Temenos T24 / Transact implementations.

- Certified Temenos Consultant.

- Minimum 5 years of experience in Islamic AA and Temenos Payment Hub (TPH) implementations.

- Strong experience in requirements gathering, BRD/FSD review, gap analysis, UAT, data migration and vendor management.

- Experience working with business stakeholders, technical teams and implementation vendors in large-scale transformation programs.

- Excellent communication, stakeholder management, negotiation and documentation skills.