Role Purpose :

The ServiceNow / Workflow Automation SME will support the Okta to Microsoft Entra ID transformation as part of the Lifecycle & Workflow workstream. The role will contribute to a controlled, governance-led migration that protects business continuity, validates rollback readiness, and prepares the future-state environment for operational ownership.

Key Responsibilities :

- Assess ServiceNow access requests, approvals and identity workflow dependencies.

- Map existing UiPath or workflow automations supporting approvals and provisioning.

- Design future-state workflow integration while preserving required ownership and SOX controls.

- Configure or support approved workflow changes within agreed scope.

- Test request, approval, notification, exception and escalation scenarios and prepare handover materials.

Required Experience and Skills :

- ServiceNow workflow and integration experience.

- Access request and approval processes.

- Identity provisioning orchestration.

- UiPath or comparable automation exposure.

- Testing, documentation and operational transition.

Key Deliverables :

- Workflow assessment and dependency map.

- Approved workflow design.

- Test evidence and exception handling.

- Support procedures and knowledge articles.

Success Measures :

- Assigned deliverables are completed to agreed quality and governance standards.

- Risks, dependencies, defects and decisions are identified early and managed transparently.

- Testing, evidence, rollback and operational-readiness requirements are completed before production progression.

- Knowledge is transferred through clear documentation, walkthroughs and support enablement.

Preferred Profile :

- Bachelor's degree or equivalent practical experience in information technology, engineering, cybersecurity, program delivery or a related discipline. Relevant Microsoft, Okta, IT service management, security, change management or project management certifications are advantageous based on the role.