- Bachelors degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience.

- Experience with Cosmos DB is Mandatory.

- Excellent communication skills ability to explain complex technical topics clearly to customers and internal stakeholders.

- Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.

- Experience working in a team environment, managing a diverse workload.

- Must have experience working in 24-7 shift in a ticket based support environment.

- Flexible to work in different shifts including in Americas EST & PST hours.

- Willingness to work in Hybrid mode from office.

- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.

Technical Skills :

- Deep understanding of Azure Cosmos DB fundamentals, including architecture, APIs (SQL, MongoDB, Cassandra, Gremlin, Table), and typical operational concerns.

- Strong knowledge of database technologies including MongoDB, MS SQL, and NoSQL concepts (partitioning, consistency, replication).

- Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance).

- Hands-on experience with data pipelines, ingestion methods, ETL/ELT workflows, and streaming where relevant.

- Proven ability to troubleshoot big data production environments (on-premise and cloud).

- Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks.

- Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.

- Excellent understanding of Database concepts and deployments.

- Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.

Desirable Skills :

- Excellent Communication Skills Verbal, listening, and written (including technical writing).

- Passion for technology, lifelong learning and professional development.

- Microsoft certifications in Azure Cosmos DB / Azure Data Platform / MongoDB.

- Database & SQL Expertise (Good to Have).

- Basic Networking, Storage and Platform troubleshooting skills.

- Experienced in any of the programming languages : C#, C++, Java, JavaScript, python, Scala or Node.js.

- Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack.