Solution Architect - CCAI/Avaya

Job Description :

- Experience in working with Google CCAI solutions - creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry).

- Passion for building leading-class Google contact center solutions for clients.

- Having a thorough understanding of end-to-end Google contact center transformation.

- A thorough understanding of CX and contact center architecture and project experience with the Google CCAI solution is a must.

- Experience working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc. ) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc. ) is good to have.

- Experience in building Gen AI-based use-cases and solutions that work across industries and markets.

- Storyboarding, creating a differentiated solution as per the client's needs, and compelling storytelling are a must.

- The ability to work with ambiguity and an exploratory mindset is a must.

- Strong Analytical skills, excellent written and oral communication skills.

- Experience working in a large, complex global team environment.

- Excellent verbal and written communication skills, with the ability to present at the Board and C-level.

- Ability to work effectively in a remote, inclusive, virtual, global environment.