- Own end-to-end service delivery of projects and COE initiatives in SAP, Salesforce, and RPA

- Collaborate closely with the CEO and Sales Heads to align delivery with business goals

- Take ownership of key KPIs, service delivery SLAs, and project profitability

- Establish and enforce best practices in project execution, especially in Agile, ASAP, and Activate methodologies

- Optimize performance, scalability, and reusability through structured frameworks

- Oversee offshore delivery operations and ensure high customer satisfaction

- Act as a strategic partner to customers, supporting onsite account management where needed

- Provide presales support, solution presentations, and estimation for SAP S/4HANA, SFDC, and RPA engagements

Ideal Candidate Profile :

- Proven P&L ownership experience with a strong focus on operational efficiency and cost control.

- Demonstrated expertise in field project execution, team management, and on-ground service delivery.

- Capable of leading high-pressure operations with tight timelines while maintaining high quality standards.

- Proven experience managing multi-customer portfolios across geographies

- Strong background in Fixed Price and SLA-based project execution

- Experience as Practice Head / Delivery Head or Onsite Delivery Lead

- Deep exposure to SAP/ERP, Salesforce (SFDC), and RPA tools

- Strong understanding of quality assurance frameworks and cost-optimization strategies

- Excellent leadership, stakeholder management, and decision-making skills

- Outstanding communication abilities - both technical and business-facing

Preferred Qualifications :

- Graduate/Postgraduate in Computer Science, Information Technology, or a related field