As an Implementation Manager, you will be responsible for leading complex customer onboarding projects, including strategic migrations from other platforms, and ensuring timely, high-quality go-lives. You will serve as the primary point of contact for customers during the onboarding phase, working cross-functionally with Sales, Product, Engineering, and Customer Success teams.

Responsibilities :

- Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go-live

- Lead migration projects from competitor platforms, ensuring smooth data, audience, and campaign transfers

- Serve as a strategic partner to customers, helping them translate their business goals into actionable onboarding plans

- Define and track delivery metrics like Time to First Go-Live, Full Go-Live, Customer Happiness Score and others that are required by internal KPIs

- Conduct periodic meetings, provide regular progress updates, and manage customer expectations throughout the onboarding lifecycle

- Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving

- Proactively identify risks and issues, manage resolutions to maintain project timelines and customer satisfaction.

- Contribute to the standardization of implementation processes and creation of documentation/templates

- Gather and relay customer feedback to help improve onboarding and product experience

Experience Required :

- 4 to 5 years of experience in Implementation Management, Professional Services, or Customer Success, preferably in SaaS or MarTech.

- Proven success leading complex customer onboarding projects, especially data-driven or API-heavy platforms.

- Strong stakeholder management and communication skills, with the ability to influence senior customers and internal stakeholders.

- Experience with project management tools like Rocketlane or Jira or similar

- Ability to juggle multiple priorities and deliver in a fast-paced, high-growth environment

- Solid understanding within the Fintech, Payments, E-commerce, or Financial Services domain

- Data-savvy and technically inclined able to understand API documentation, data mapping, and integration requirements

- Familiarity with customer engagement KPIs, omnichannel metrics, and onboarding benchmarks

- Individual contribution role, but a team player who thrives on collaboration, accountability, and continuous improvement

Location : Bangalore

Work Days : Monday - Friday