About Snapmint :

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards.

Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices. Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.

We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Key Responsibilities :

- Own end-to-end analytics using SQL and Python affecting customer experience (CX), communications, loan repayments, product journeys affecting customer experience and seller experience

- Translate raw, complex datasets into clear insights, narratives, and actionable recommendations for
Product, Operations, and CX teams.

- Partner with product and collections team to redesign repayment flows, customer experience flows and support in improving collection efficiencies by optimizing communication across various channels

- Drive root cause analysis for various incidences and suggest corrective and preventive actions to avoid such incidents in the future.

- Measure effectiveness of proactive communications (SMS, WhatsApp, Email, IVR)

- Run pre/post and A/B analysis on Message content, channel selection, timing and frequency

- Identify communication gaps that result in customer confusion, complaints, or repeat calls.

Technical Skills :

SQL (Advanced) :

- Write complex, optimized SQL queries including nested queries, CTEs, window functions, and multi-stage aggregations.

- Perform cohort, funnel, and trend analysis on billion-row datasets, optimizing performance.

Python for Analytics :

- Use Python (Pandas, NumPy) for exploratory analysis, feature creation, and deep dives.

- Automate recurring analytical workflows and reporting pipelines.

Educational Qualifications : Bachelor's degree in mathematics, engineering, statistics or related fields