Role : SRE Lead

Andersen is hiring a Site Reliability Engineering Lead to drive reliability and performance for large-scale digital insurance platforms, enhancing integrations, optimizing cloud systems, and ensuring stable, high-quality service delivery.

The customer is a well-established global organization providing financial protection and risk-management services across various markets. With a diverse portfolio and teams operating in multiple regions, the company supports businesses and individuals through reliable, scalable solutions.

The project focuses on enhancing large-scale digital platforms, improving cloud performance, optimizing integrations, and modernizing systems to support efficient service delivery and ongoing expansion.

Responsibilities :

- Piloting SRE adoption, assessing current Digital Applications architecture, and implementing highly reliable, fault-tolerant design patterns.

- Defining Critical User Journeys (CUJs), SLOs/SLIs, and error budgets, ensuring alignment with business and user experience.

- Maintaining a prioritized toil backlog to drive automation and operational efficiency.

- Coaching production support teams on SRE principles and practices.

- Working with Regional and Global Digital teams to support SRE rollout and adoption.

- Preparing and delivering training sessions and materials, fostering continuous improvement.

- Providing recommendations on system architecture, fault tolerance, and disaster recovery.

- Delivering uptime, performance, and availability targets through SLIs, SLOs, SLAs, and error budgets.

- Monitoring risks to ensure service reliability and minimizing disruptions.

- Embedding CUJ-level metrics and telemetry into all relevant services.

- Implementing observability platforms, ensuring full monitoring coverage.

- Building actionable dashboards, alerts, and reports using standard observability tools (including OpenTelemetry).

- Automating deployments, failover, scaling, and remediation processes.

- Eliminating manual work by promoting automation, improved tooling, and optimized workflows.

- Leading incident response during outages and conducting root cause analysis.

- Developing automated remediation for common failure scenarios.

- Participating in on-call rotations and conducting blameless post-mortems with corrective actions.

Must-haves :

- Experience in infrastructure teams for 15+ years.

- Strong technical background with solid knowledge of software development principles, application production support, SDLC best practices, and Agile methodology.

- Hands-on SRE experience with a strong understanding of SLOs, SLIs, error budgets, incident management, and conducting blameless post-mortems.

- Strong ability to analyze and understand application architectures and identify areas for improvement.

- Experience working with monitoring, logging, and observability tools to assess and improve application performance.

- Proficiency in scripting and automation tools, including Python, Bash, and Terraform, to reduce toil and enhance operational efficiency.

- Strong incident response and troubleshooting skills with the ability to perform effective root cause analysis.

- Excellent communication and collaboration skills, enabling effective interaction with cross-functional teams and clear explanation of technical concepts.

- Ability to coach and mentor team members in SRE practices and support the development of a reliability-focused culture.

- Practical experience working in Agile teams and applying Agile development practices.

- Proactive mindset focused on continuous improvement to increase system reliability and performance.

- Level of English - from Intermediate+ and above.