As a ServiceNow Technical Lead, you will serve as the primary technical authority for complex platform implementations, bridging the gap between intricate business requirements and robust technical architecture. You will work closely with cross-functional project teams, stakeholders, and client architects to design, develop, and deploy scalable ServiceNow solutions. Your work will directly influence the operational maturity of our clients, ensuring that their service management ecosystems are optimized for performance, security, and long-term maintainability.

Key Responsibilities :

- Architect and oversee end-to-end ServiceNow implementations, ensuring alignment with industry best practices and client-specific business goals.

- Lead the technical design and development of ITSM and FSM modules to enhance service delivery and field operations efficiency for enterprise clients.

- Design and implement complex integrations between ServiceNow and third-party systems to ensure seamless data flow and process automation.

- Develop custom applications and enhancements using the Service Portal Framework to improve user experience and interface accessibility.

- Mentor junior developers and conduct rigorous code reviews to maintain high standards of platform stability and performance.

- Collaborate with stakeholders to translate high-level business objectives into technical specifications and actionable development roadmaps.

Required Skillset :

- Demonstrated expertise in designing and deploying ServiceNow ITSM and FSM solutions within complex, multi-environment enterprise landscapes.

- Proven ability to architect sophisticated integrations and custom portal solutions using the Service Portal Framework.

- Strong analytical capabilities to troubleshoot platform issues and optimize system performance for large-scale deployments.

- Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders and manage client expectations effectively.

- Ability to thrive in a hybrid work environment in Singapore, balancing independent technical contribution with collaborative team leadership.

- A degree in Computer Science, Information Technology, or a related field, supported by 6 to 10 years of hands-on experience in the ServiceNow ecosystem.