ServiceNow Technical Lead Manager

Reports to : CTO.

Direct reports : 10- 15 ServiceNow Developers.

Location / Work model : Remote [US time-zone].

About the Role :

We're hiring a ServiceNow Technical Lead Manager to lead and grow our ServiceNow delivery team. This is a balanced role: you'll spend most of your time leading people and delivery managing developers, analyzing incoming projects, and allocating the right resources while staying hands-on enough to review designs, validate technical approaches, and unblock the team on complex problems.

You combine strong leadership and communication with broad ServiceNow platform depth. Communication is a priority: you'll translate client expectations into clear delivery plans and keep stakeholders aligned throughout.

What You'll Do :

- Lead the team : Mentor, coach, and manage a team of ServiceNow developers; run performance reviews, build development plans, and own utilization, capacity, and retention.

- Analyze & allocate : Assess project requirements and complexity, understand client expectations, and match the right people and skillsets to each engagement across multiple concurrent projects.

- Oversee delivery : Provide leadership across implementation, enhancement, and support work; review solution designs, enforce ServiceNow best practices and governance, and act as the escalation point for tough technical and delivery challenges.

- Stay hands-on : Guide solution design, validate technical approaches, support estimation and risk assessment, and step in on complex problems when needed.

- Manage stakeholders : Act as a trusted advisor to clients; lead requirements and solution discussions and communicate status, risks, and recommendations clearly.

- Grow the practice : Run technical interviews and candidate evaluations, define hiring standards, and drive knowledge sharing, reusable assets, and technical standards.

What You'll Bring :

- Minimum 5 years of ServiceNow experience, including leading and managing ServiceNow development teams.

- Proven track record overseeing multiple projects with strong resource planning and project-staffing judgment.

- Broad understanding of ServiceNow as a platform, with hands-on experience across multiple modules strong in ITSM and ITOM, plus one or more of ITAM, IRM/GRC, CSM, HRSD, SecOps, SPM, or custom app development.

- Solid working knowledge of platform architecture & administration, Flow Designer, IntegrationHub, Service Catalog, CMDB, Discovery, scripting/automation, Update Sets & deployment, and platform security.

- Excellent problem-solving, analytical, and decision-making skills.

- Excellent verbal and written communication and strong client-facing/stakeholder management.

- Experience conducting technical interviews and evaluating candidates.

- Certifications : CSA required; CAD and one or more CIS certifications preferred.

How Success Is Measured :

- Team utilization and allocation effectiveness