ServiceNow Technical Developer

Experience : 4 - 6 Years

Location : Bengaluru (Hybrid)

Employment Type : Contractual Role

Contract Duration : 6 Months

Job Description :

We are looking for an experienced ServiceNow Technical Developer to design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate should possess strong technical expertise, scripting skills, and hands-on experience in implementing workflows and integrations.

Key Responsibilities :

- Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.

- Develop workflows, Flow Designer flows, and automation scripts.

- Create and maintain UI policies, client scripts, business rules, and script includes.

- Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.

- Ensure secure and scalable integration with external systems such as CRM and ERP platforms.

- Manage instance upgrades, cloning, and performance optimization.

- Configure CMDB, discovery, and asset management.

- Adhere to ServiceNow coding standards, ITIL processes, and security guidelines.

Required Skills :

- 4 - 6 years of experience in ServiceNow development with hands-on implementation experience in ITSM and CSM modules.

- Strong proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.

- Expertise in ServiceNow scripting and configuration.

- Experience with Flow Designer, Integration Hub, and Orchestration.

Certifications :

- ServiceNow Certified System Administrator (CSA) Mandatory.

- Certified Implementation Specialist (ITSM & CSM) Preferred.

- Certified Application Developer (CAD) Good to have.

Preferred Candidate Profile :

- Excellent communication and stakeholder management skills.

- Ability to work in Agile/Scrum environments.