Desired Competencies (Technical/Behavioral Competency) :

Must-Have :

- Strategic Planning & Workspace Implementation : Deep technical hands-on experience setting up the central Portfolio Planning Workspace, building corporate Goal Frameworks, and establishing scenario-planning matrices.

- Enterprise Demand & Intake Architecture : Proven experience configuring end-to-end demand intake, multi-variable scoring models, and automated gate-check prioritization flows to bridge innovation and execution.

- Resource Capacity & Utilization Monitoring : Technical competence setting up operational resource plans, capacity forecasting matrices, allocation schedules, and configuring real-time timecard management tracking.

- PPM Lifecycle Execution Suite : Expertise configuring and extending turnkey Project & Program Management capabilities (Project Workspace, Planning Consoles), alongside fine-tuning complex project templates.

- SPM Financial & Cost Controls : Ability to design cost-tracking frameworks, Investment Funding models, budgeting matrices, and financial dashboards to track actual vs. forecast project spending.

- Agile & Execution Framework Alignment : Familiarity embedding Scaled Agile (SAFe) or hybrid frameworks by integrating ServiceNow Agile Development, Test Management, and Collaborative Work Management.

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

Good-to-Have :

- ServiceNow Certification : Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM)

- Broad understanding of : Digital Portfolio Management (DPM) configurations, Common Service Data Model (CSDM), and external Jira/Azure DevOps integration via IntegrationHub.

Role descriptions / Expectations from the Role :

- Architect Strategic Governance : Own the deployment, schema layout, and workspace configurations for the global enterprise ServiceNow Strategic Portfolio Management layer.

- Map Execution to Strategy : Catalog multi-modal project frameworks, enterprise demands, and operational capacities into a single, unified pipeline inventory.

- Build Capacity & Allocation Boundaries : Implement strict resource allocation thresholds and investment funding boundaries to prevent rogue spending or runaway utilization bottlenecks.

- Deploy Turnkey Project Ecosystems : Orchestrate platform workflows utilizing Project Workspaces and automated status reporting to summarize delivery health metrics.

- Quantify Business Value : Develop multi-variable Platform Analytics and Performance dashboards connecting execution metrics directly to organizational OKRs and cost-avoidance targets.

- Enforce Investment Gate Checks : Partner with PMO and financial groups to deploy rigid pre-flight valuation and funding checklists before shifting business ideas into active project lifecycles.

- Ensure Continuous Upgrades : Support foundational system maintenance, configuration adjustment logs, formula versioning, and platform version upgrades across the entire ecosystem.