ServiceNow SPM Architect

Job Description :

Job Title : ServiceNow Strategic Portfolio Management (SPM) Architect

Experience : 10+ Years (Minimum 6+ Years of ServiceNow Experience)

Location : PAN India

Employment type : Contract

Work Model : Hybrid

Role Summary :

Wipro is seeking a seasoned ServiceNow SPM Architect to lead the design, implementation, and governance of Strategic Portfolio Management (SPM) solutions for large-scale enterprise clients. The role will be pivotal in driving portfolio transformation, financial governance, and value realization across IT and business investments.

The Architect will function as a trusted advisor to client leadership (e.g., Ericsson stakeholders) while ensuring alignment with Wipro's delivery frameworks, integration standards, and managed services model.

Key Responsibilities :

- Solution Architecture & Strategy

- Own the end-to-end SPM solution architecture across

- Demand Management

- Project Portfolio Management (PPM)

- Resource Management

- Financial Planning & Cost Governance

- Agile & Hybrid Delivery models

- Define future-state architecture and transformation roadmap

- Align ServiceNow SPM with client enterprise architecture and Wipro's reference models

Client Engagement & Advisory :

- Act as primary interface for CXO/VP-level stakeholders

- Provide strategic advisory on :

i. Portfolio prioritization frameworks

ii. Investment optimization (CapEx vs OpEx)

iii. Demand-to-delivery lifecycle

- Lead design workshops and value realization discussions

Implementation & Delivery Leadership :

- Lead end-to-end SPM implementation programs within Wipro delivery governance

- Ensure alignment with :

i. SoW commitments

ii. Delivery timelines and milestones

iii. Quality assurance and compliance standards

- Drive Agile/SAFe-based execution models integrated with SPM

Integration & Enterprise Alignment :

- Architect integrations with :

i. ERP systems (SAP/Oracle Finance)

ii. Agile tools (Jira, Azure DevOps)

iii. Enterprise data platforms and reporting tools

- Define data governance, synchronization, and reporting models

- Ensure seamless integration into client ITSM/ITOM ecosystem

Governance & Best Practices :

- Establish SPM governance frameworks aligned with Wipro delivery standards

- Define :

i. Portfolio KPIs and dashboards

ii. Investment governance and stage gates

iii. Demand intake and approval workflows

- Drive continuous improvement and maturity evolution

Managed Services & Transition :

- Support transition to steady-state support model

- Define runbook, SLA/KPI frameworks, and operational governance

- Enable knowledge transfer to L2/L3 support teams

- Ensure stability, scalability, and performance optimization

Key Skills & Experience :

Mandatory :

i. 10-15 years of IT experience with minimum 5+ years in ServiceNow architecture

ii. Strong expertise in ServiceNow SPM (PPM) module implementation

iii. Proven track record of delivering large-scale enterprise transformations

iv. Experience in client-facing roles within SI (System Integrator) environments

Technical Expertise :

- ServiceNow platform capabilities

i. SPM / PPM modules

ii. Flow Designer, Business Rules, Script Includes

- Integration expertise :

i. REST/SOAP APIs, MID Server

Experience with :

- Performance Analytics & executive dashboards

- Financial planning and cost modeling frameworks

Key Deliverables :

- SPM Architecture Blueprint & Solution Design Documents

- Portfolio Governance Framework (aligned to client strategy)

- Financial tracking models (budget vs actuals, forecast accuracy)

- Executive dashboards (KPI/OKR tracking)

- Integration architecture and data models