Location : Remote

Shift : 10am-7pm

Experience : 10+ years of overall IT/solution architecture experience.

Tech Stack & Requirements :

- Strong hands-on experience with ServiceNow, particularly SOMT / Telecom Service Management.

- Proven experience designing telecom/fiber Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.

- Good experience with MACD processes and telecom product/service lifecycle management.

- Practical experience with ServiceNow SPM, including Projects, Project Tasks, Dependencies, Milestones, Epics, and portfolio/project tracking.

- Experience determining when to use standard SPM/SOMT functionality versus custom development.

- Strong experience in ServiceNow integrations and enterprise architecture.

- Excellent stakeholder communication and solutioning/presales experience.

Key Roles & Responsibilities :

1. Telecom SOMT Architecture :

- Design end-to-end ServiceNow SOMT architecture for telecom/fiber services.

- Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.

- Design New Order and MACD (Move, Add, Change, Disconnect) lifecycle processes.

- Define Product, Service, and Resource relationships across the telecom service lifecycle.

- Design reusable and scalable telecom fulfillment patterns.

- Define integrations with external systems such as CRM, CPQ, Billing, Inventory, Network/OSS, and ERP.

2. ServiceNow SPM Experience :

- Strong understanding of ServiceNow Strategic Portfolio Management (SPM) capabilities and how they can complement SOMT.

- Design solutions using SPM Project/Project Portfolio Management capabilities for telecom implementation and delivery initiatives.

- Experience with Project Charters, Projects, Tasks, Dependencies, Milestones, Planned vs. Actual Dates, and Project Status Tracking.

- Ability to leverage SPM Epics and related functionality to manage business initiatives and delivery requirements.

- Define the appropriate boundary between standard SPM capabilities and SOMT/custom extensions.

- Experience integrating or aligning SOMT Order/Service lifecycle processes with SPM project and delivery management.

- Recommend standard ServiceNow capabilities wherever possible while minimizing unnecessary customization.

3. Solution Architecture & Integration :

- Create end-to-end solution architecture, functional architecture, and integration designs.

- Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, OSS/BSS, ERP, and other enterprise systems.

- Identify gaps between standard ServiceNow capabilities and business requirements and recommend appropriate solutions.

- Ensure solutions are scalable, reusable, maintainable, and aligned with ServiceNow best practices.