ServiceNow Solution Architect - ITSM/ITOM Module

Role : ServiceNow Solution Architect

Location : Chennai / Bangalore / Mumbai

Description :

- Architecture & Governance : Define and enforce platform standards (CSDM, CMDB, domain separation) for compliance and scalability.

- Solution Design : Architect solutions across ITSM, ITOM, CSM, HRSD, SecOps/GRC, SPM, FSM, and App Engine.

- Integration & Security : Implement robust integrations using Integration Hub and APIs; design secure identity models (SSO, OAuth, OIDC).

- Engineering & Delivery : Drive Dev SecOps, CI/CD pipelines, ATF automation, and Agile delivery.

- Leadership & Strategy : Engage with executive stakeholders, define strategic roadmaps, mentor technical teams, and support pre-sales and RFP processes.

- AI Enablement : Deploy Now Assist (GenAI) for automation and content generation; implement Agentic AI for autonomous workflows.

Qualifications :

- 15- 20 years of Overall experience; minimum 8+ years in ServiceNow architecture.

- Proven leadership in multi-instance ServiceNow programs.

- Expertise in CSDM, CMDB, integrations, security, and performance engineering.

- Hands-on experience delivering Now Assist and Agentic AI in production environments within the last 12 to 24 months.

- Strong executive communication and Agile leadership skills.

- Micro Certifications: Welcome to ServiceNow, Agile Development, Technical PM Journey, Agentic AI Executive, Now Assist Executive.

Preferred Certifications :

- ServiceNow CSA, CAD; CIS

- SAFe/Agile; CISSP/CCSP preferred.

- Industry Exposure : Banking, Healthcare, Human Resources, Insurance, Communications, Retail.