Service CMDB CSDM Solution Architect:

We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking environment.

This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management.

1. Key Responsibilities:

- Define the enterprise CMDB and CSDM architecture, including:

1. Service models (business, application, technical services)

2. CI class hierarchy, relationships, and lifecycle states

- Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate)

- Define service modelling standards for Tier-1 / critical banking services

- Architect Discovery and Service Mapping strategy for accurate dependency mapping

- Define integration and data ingestion patterns (IntegrationHub, APIs, MID Servers)

- Establish CMDB governance, including:

1. Data quality standards

2. Reconciliation and source-of-truth rules

3. Certification and audit controls

- Provide architectural oversight for CMDB usage across:

1. Incident, Change, Problem

2. ITOM, AIOps, and service impact analysis

- Produce architecture artefacts, standards, and design documentation

- Act as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk

2. Required Skills & Experience:

- 7+ years of ServiceNow platform experience

- Deep expertise in:

1. CMDB architecture

2. CSDM implementation

3. Service modelling in large enterprises

- Strong hands-on knowledge of:

1. Discovery

2. Service Mapping

3. IntegrationHub / APIs

- Proven experience delivering CMDB in banking or regulated environments

- Strong understanding of:

1. CI lifecycle management

2. Operational resilience

3. Audit and control requirements

- ServiceNow certifications strongly preferred:

1. CSA

2. CIS - Discovery / Service Mapping

3. CSDM Architect / Practitioner

3. Deliverables & Success Measures:

- Enterprise CMDB architecture aligned to CSDM

- Standardised service models adopted across Tier-1 services

- 95% CMDB data quality (completeness and accuracy)

- Tier-1 services fully mapped with validated dependencies

- CMDB embedded into incident, change, and resilience processes

- Audit-ready CMDB with defined ownership and certification

4. Business Outcome:

This role will establish a single, trusted CMDB foundation enabling:

- Faster and more accurate incident impact analysis

- Improved change risk management

- Operational resilience for critical services

- AI-ready service management and AIOps enablement