Job Description :

- Oversee the development, implementation, and maintenance of the ServiceNow platform.

- Collaborate with stakeholders to gather requirements and design effective solutions.

- Drive the configuration and customization of ServiceNow modules including Incident Management, Change Management, Problem Management, and others.

- Ensure seamless integration with other IT systems and tools.

- Lead and mentor a team of ServiceNow developers and administrators.

- Monitor system performance, troubleshoot issues, and optimize functionalities.

- Develop and implement best practices, standards, and governance for ServiceNow processes.

- Stay updated with current and emerging ServiceNow features and functionalities.

- Provide technical guidance and support during critical incidents and outages.

- Prepare and present reports on platform usage, performance, and improvement areas.

Qualifications :

- 5 - 8 years of experience working with ServiceNow.

- Proven experience in leading and managing a ServiceNow platform.

- Strong understanding of IT Service Management (ITSM) and ITIL frameworks.

- Experience with ServiceNow scripting, customizations, and integrations.

- Exceptional communication and interpersonal skills.

- Ability to work effectively with cross-functional teams and manage multiple priorities.

- ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred.

Mandatory Skills :

- ServiceNow

- Proficiency in integrations

- Platform capabilities

- IT Service Management (ITSM)

- ITIL